Partnership Health Plan of California

Please follow the Enrollment Instructions below to become an electronic submitter for Partnership Health Plan of California. Please be advised, direct connections to Partnership Health Plan of CA are only available to providers or vendors with a substantial monthly volume. If you will not be sending a large number of claims, please register to submit your PHP claims via the Availity Clearinghouse. You can access the instructions on how to sign up for an Availity account here: ClaimShuttle - Availity Clearinghouse 


To bill claims electronically directly to Partnership Health Plan (PHP) via ClaimShuttle, you will need to make sure you have software that can create 837's formatted according to Partnership's requirements. If you have software to create your claims, please contact the EDI Department of Partnership Health Plan of California at 707-863-4527 or email them at edi-production-support@partnershiphp.org. Let them know you would like to be a direct Submitter and obtain a Trading Partner ID (also referred to as a Submitter ID), you will not be using a clearinghouse or a billing service, and you also need an SFTP Login ID and Password. Please advise them you will be using ClaimShuttle by Axiom Systems to transmit claims, but we do NOT have a Trading Partner ID as we are just the connectivity service. 

 

If you need software to create your electronic claims please call our sales department for a quote on our SolAce EMC billing software. Our phone number is 602-439-2525.

 

We can now process 276/277 requests (claim status). If this is a transaction you would like to utilize please make sure to enroll with the payer.

 

Testing

If Partnership states you must submit test claims please call us once you have received your Submitter ID and Password so we can schedule an appointment for a Mailbox setup and Test Transmission.

Please have 25 test claims ready for testing. Test files should consist of a variety of claims that represent the type of claims you will be submitting once production status is achieved. Test claims will not be processed for payment but will be validated against production files; therefore, they must contain valid patient procedure, diagnosis, and provider information.

ClaimShuttle Testimonials

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I keep having great experiences every time I call your company, finding a super friendly rep on the phone, helping me with any questions I have. I have also been transferred to other staff, who helped me resolve issues in the most professional way. Your company feels young and fresh and it is a real pleasure being a client of yours. I make phone calls a lot and I find few companies as engaged as yours. That is a direct consequence of your fantastic employees. Every time I call, it feels as if I am talking directly with the owner of the company. The reps even keep records of calls from the past, to ensure continuance of care. Before selecting you as my provider, I called approximately 8 competitors.Your staff's knowledge and attitude far surpassed the others. Thank you for your excellence!

Gilgia (Kingsport, TN)

A Happy Friday message from a Satisfied User! I just transmitted my first batch of electronic claims through Claim Shuttle!  My question is, "Why didn't I find out about Claim Shuttle earlier?!?"  I love it!  There simply is no comparison!  Everything about it (including your team) is great!  The ease of use and user-friendly environment is awesome.  My work is truly cut in half by using Claim Shuttle.  Please share my thanks with everyone involved.  I am so happy to have found you!  

Kris (Phoenix, AZ)

As always excellent, professional, knowledgeable customer service. Other companies could learn from you.

Lilian (Mesa, AZ)

Wonderful team that is always willing to assist with issues or concerns.

Ann (Winston-Salem, NC)

Excellent service and I never give anyone "Excellent" scores on surveys. This time it was warranted. Thank you very much for the help.

Teresa (Keno, OR)

It's great to have immediate help and knowledgeable support!

Alhambra, CA

I always get the most fabulous service when calling or emailing!!! Your customer support reps are the best!!!

Tracy (Prescott Valley, AZ)

The rep and supervisor went out of their way to get the issue resolved. It was nice to have a direct contact with the same representative until the problem was resolved.

Rachel (Anderson, IN)

Our billers love the interface that ClaimShuttle provides and I would be happy to be a future reference if needed.  Thanks! 

Martha (Shreveport, LA)

Have never had any problems and this is the easiest claim site

Leawood, KS

I just wanted to let you know how impressed I am with this service. Just as you promised, I was up and running within 20 minutes of our initial conversation. I was really concerned that this transition was going to be difficult and costly, but I was wrong on both counts. My phone line was costing 4 TIMES MORE per month than the fee for using ClaimShuttle, and it couldn't have been easier to set up and get going. Your product is everything you said it was. I am a very small company, and have actually now reduced my overhead by going with you guys! Thanks for your honesty and integrity!

Gina (New York, NY)

A most unexpected experience: Someone who knows and is helpful. A gold mine!!

Pearsall, TX

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