Have never had any problems and this is the easiest claim site
As always excellent, professional, knowledgeable customer service. Other companies could learn from you.
I always get the most fabulous service when calling or emailing!!! Your customer support reps are the best!!!
Our billers love the interface that ClaimShuttle provides and I would be happy to be a future reference if needed. Thanks!
Wonderful team that is always willing to assist with issues or concerns.
It's great to have immediate help and knowledgeable support!
A most unexpected experience: Someone who knows and is helpful. A gold mine!!
A Happy Friday message from a Satisfied User! I just transmitted my first batch of electronic claims through Claim Shuttle! My question is, "Why didn't I find out about Claim Shuttle earlier?!?" I love it! There simply is no comparison! Everything about it (including your team) is great! The ease of use and user-friendly environment is awesome. My work is truly cut in half by using Claim Shuttle. Please share my thanks with everyone involved. I am so happy to have found you!
The rep and supervisor went out of their way to get the issue resolved. It was nice to have a direct contact with the same representative until the problem was resolved.
I just wanted to let you know how impressed I am with this service. Just as you promised, I was up and running within 20 minutes of our initial conversation. I was really concerned that this transition was going to be difficult and costly, but I was wrong on both counts. My phone line was costing 4 TIMES MORE per month than the fee for using ClaimShuttle, and it couldn't have been easier to set up and get going. Your product is everything you said it was. I am a very small company, and have actually now reduced my overhead by going with you guys! Thanks for your honesty and integrity!
I keep having great experiences every time I call your company, finding a super friendly rep on the phone, helping me with any questions I have. I have also been transferred to other staff, who helped me resolve issues in the most professional way. Your company feels young and fresh and it is a real pleasure being a client of yours. I make phone calls a lot and I find few companies as engaged as yours. That is a direct consequence of your fantastic employees. Every time I call, it feels as if I am talking directly with the owner of the company. The reps even keep records of calls from the past, to ensure continuance of care. Before selecting you as my provider, I called approximately 8 competitors.Your staff's knowledge and attitude far surpassed the others. Thank you for your excellence!
Excellent service and I never give anyone "Excellent" scores on surveys. This time it was warranted. Thank you very much for the help.